Hotel FAQ

You have questions. We have answers (and really killer views).

 

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310-379-8481

Rooms

What time is your Check-in and Check-out time?

Check-in: 4:00pm
Check-out: 12:00pm

Do you accommodate late check-out?

Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before, or morning of, departure.

What amenities are in your guest room?

Each room features a private patio or balcony with ocean or marina view, energy efficient lighting, custom designed bath amenities, in-room mini bar and refrigerator, in-room coffee makers, in-room iron and ironing board, in-room hairdryers, and complimentary WiFi in the Lobby Living Room.

Hotel

Where are you located?

The Portofino Hotel & Marina is located at 260 Portofino Way in Redondo Beach, CA, situated on a lush, secluded peninsula in King Harbor. Both the family-friendly seaside playground of Redondo Beach and the neighboring city of Hermosa Beach are blocks from our front door.

How close is the hotel to nearby attractions, parks, and shopping?

Redondo and Hermosa Beaches are home to many nearby attractions, making us one of California’s best beach vacation spots. Sailing, surfing, shopping, and entertainment are all within a few minutes of our hotel. Most area attractions can be explored on our complimentary beach cruiser bikes.

What details do I need to know about your complimentary beach cruiser bikes?

The local oceanfront bike path here is flat and runs for over 27 miles up to Malibu. Our complimentary beach cruiser bikes are available in one hour increments, based on availability, to all guests staying at the hotel. Bike rental is also available from 8:00am to 5:00pm. Complimentary bike locks, baskets and helmets are also offered, based on availability. Guests will be asked to sign a waiver before checking out a bicycle.

Is there transportation available to/from the airport?

The Portofino Hotel & Marina is happy to arrange transportation to and from the airport. Feel free to contact South Bay Yellow Cab to arrange for airport pick up on (800) 924-8294. For town car or luxury transportation, please contact our front desk at 310-379-8481. Our front desk can help arrange a private sedan or SUV with our BLS partner.

Does your hotel provide parking?

Yes, we provide on-site self-parking and valet parking. Overnight guest parking is $32 per night for both self-parking and valet parking (with in/out privileges). Fees are subject to change without notice. Please confirm directly with the hotel before or upon arrival.

Is there a place to charge my electric car?

Level 2 Electric Vehicle charging is available at Marina Bike Rentals. Marina Bike Rental is located 0.3 miles from the hotel front doors at 505 N Harbor Dr. Redondo Beach, CA 90277. Please call 888-998-2546 for more information. Standard fees apply.

Is there high-speed internet or WiFi available at the hotel?

Complimentary highspeed WiFi is offered in all guestrooms and public areas of the hotel.

Does the hotel offer ADA compliant rooms?

Yes! The Portofino Hotel & Marina offers five marina side ADA accessible guest rooms. In addition to all or most features of the corresponding non-ADA room type, these rooms include: ADA door viewer, roll in shower, shower grip bars, an ADA compliant closet with a lower height, an ADA compliant A/C thermostat at lower height, and a wheelchair accessible balcony.

What recreational amenities does The Portofino Hotel & Marina offer?

Our front desk has plenty of family-fun beach accessories, chairs, and towels for purchase or rent. Complimentary beach cruiser bikes are available in one hour increments, based on availability, to all guests staying at the hotel. Tickets to Hollywood Tours, Universal Studios, and Aquarium of the Pacific can also be arranged. Amenities and tickets are based on availability.

What are the restaurants in the hotel?

BALEENkitchen, our oceanfront restaurant at The Portofino Hotel & Marina, is where fine dining meets California chic. For reservations, call (310) 372-1202.

BALEENlounge features small plates, reinvented cocktails classics, and live music three nights a week. Spice up your meal with our make-your-own Bloody Mary bar featuring 40 different ingredients.

Our famous lobby Living Room Bar features a full BALEENkitchen menu paired with dramatic ocean sunsets and classic cocktail service. Hours of operation are Tuesday – Friday: 5:00pm – 9:00pm.  Living Room is not open Saturday-Monday?

Do you have onsite laundry service?

We provide overnight laundry services. Laundry bags and order forms are located in each guest room closet.

Does the hotel offer smoking/nonsmoking areas?

All areas of the Portofino Hotel & Marina are 100% smoke-free.

Is there a fee to use the Fitness Center?

24/7 access to our Fitness Center is included in your amenity fee.

Do you allow pets?

The Portofino Hotel & Marina allows service dogs in all hotel rooms and public areas. Apartment tenants may be granted pet permission with an additional pet deposit, based on availability.

I love The Portofino Hotel & Marina. What if I never want to leave?

You’re in luck! Full time residence is available through our Apartment Rental Office. Six month minimum stay required. Prices range from $2,700/ month to $5,500/ month. For availability and pricing please contact: porapartments@hotelportofino.com.

Do you have open boat slips in the Portofino Marina?

Our 181-slip ADA accessible harbor marina features state-of-the-art docks. Slip lease includes two parking passes per slip, onsite laundry, updated restroom facilities, access to our hotel pool, 24 hour fitness center, business center, and a discount in our restaurant. Please contact Elina de Laroche at 310-798-5869 for information and availability.

I have questions about my bill. Who do I call?

Please contact our accounting department at 310-798-5878.

What initiatives has the hotel taken to go green?

The Portofino Hotel & Marina has initiated an effort to improve our environmental performance in all aspects of operations. We’re committed to preserving our location’s beauty and conserving our natural setting. Here are some of the things we’re doing to make sure it stays that way:

Our guestrooms predominantly use fluorescent bulbs and have motion sensors that turn off lights to save energy.

Hotel room televisions use energy efficient LCD and LED backlighting.

Sensors in the room will turn on and off the air conditioning unit if a door or window is opened (on when you enter, off when you leave). Our sophisticated air conditioning system also senses when there is more than one person in the room to provide additional cooling.

Our ultra-low flush toilets use less than half the water as a regular toilet.

Our room keys are made with special biodegradable stock instead of regular PVC. Recycled paper is used for all printed materials when possible.

BALEENkitchen uses local products and fresh, seasonal produce whenever possible.

We use green practices when caring for the restaurant and hotel grounds by fostering a friendly habitat for native flora and fauna.

Safer cleaning products is very important. We have shifted to more cleaning products that are made with bio-based oils and other natural cleaners.

Our custom-formulated bath amenities are not individually packaged. By using larger bottles, we are able to cut down on the amount of plastic we use.

Additionally, The Portofino’s complimentary beach cruiser bikes make it easier to leave the car at home. Explore Redondo Beach and reduce vehicle emissions. Thank you for helping us reduce, reuse, and recycle. Enjoy your stay!

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Rooms

Check-in: 4:00pm
Check-out: 12:00pm 

Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before, or morning of, departure. 

Each room features a private patio or balcony with ocean or marina view,  energy efficient lighting, custom designed bath amenities,  in-room mini bar and refrigerator, in-room coffee makers, in-room iron and ironing board, in-room hairdryers, and complimentary WiFi in the Lobby Living Room. 

Hotel

The Portofino Hotel & Marina is located at 260 Portofino Way in Redondo Beach, CA, situated on a lush, secluded peninsula in King Harbor. Both the family-friendly seaside playground of Redondo Beach and the neighboring city of Hermosa Beach are blocks from our front door. 

Redondo and Hermosa Beaches are home to many nearby attractions, making us one of California’s best beach vacation spots. Sailing, surfing, shopping, and entertainment are all within a few minutes of our hotel. Most area attractions can be explored on our complimentary beach cruiser bikes.

The local oceanfront bike path here is flat and runs for over 27 miles up to Malibu. Our complimentary beach cruiser bikes are available in one hour increments, based on availability, to all guests staying at the hotel. Bike rental is also available from 8:00am to 5:00pm. Complimentary bike locks, baskets and helmets are also offered, based on availability. Guests will be asked to sign a waiver before checking out a bicycle.

The Portofino Hotel & Marina is happy to arrange transportation to and from the airport. Feel free to contact South Bay Yellow Cab to arrange for airport pick up on (800) 924-8294. For town car or luxury transportation, please contact our front desk at 310-379-8481. Our front desk can help arrange a private sedan or SUV with our BLS partner.

 

Yes, we provide on-site self-parking and valet parking. Overnight guest parking is $32 per night for both self-parking and valet parking (with in/out privileges). Fees are subject to change without notice. Please confirm directly with the hotel before or upon arrival. 

Level 2 Electric Vehicle charging is available at Marina Bike Rentals. Marina Bike Rental is located 0.3 miles from the hotel front doors at 505 N Harbor Dr. Redondo Beach, CA 90277. Please call 888-998-2546 for more information. Standard fees apply. 

Complimentary highspeed WiFi is offered in all guestrooms and public areas of the hotel.

Yes! The Portofino Hotel & Marina offers five marina side ADA accessible guest rooms. In addition to all or most features of the corresponding non-ADA room type, these rooms include: ADA door viewer, roll in shower, shower grip bars, an ADA compliant closet with a lower height, an ADA compliant A/C thermostat at lower height, and a wheelchair accessible balcony. 

Our front desk has plenty of family-fun beach accessories, chairs, and towels for purchase or rent. Complimentary beach cruiser bikes are available in one hour increments, based on availability, to all guests staying at the hotel. Tickets to Hollywood Tours, Universal Studios, and Aquarium of the Pacific can also be arranged. Amenities and tickets are based on availability. 

BALEENkitchen, our oceanfront restaurant at The Portofino Hotel & Marina, is where fine dining meets California chic. For reservations, call (310) 372-1202.

BALEENlounge features small plates, reinvented cocktails classics, and live music three nights a week. Spice up your meal with our make-your-own Bloody Mary bar featuring 40 different ingredients.

Our famous lobby Living Room Bar features a full BALEENkitchen menu paired with dramatic ocean sunsets and classic cocktail service. Hours of operation are Tuesday – Friday: 5:00pm – 9:00pm.  Living Room is not open Saturday-Monday?

We provide overnight laundry services. Laundry bags and order forms are located in each guest room closet. 

All areas of the Portofino Hotel & Marina are 100% smoke-free. 

24/7 access to our Fitness Center is included in your amenity fee. 

The Portofino Hotel & Marina allows service dogs in all hotel rooms and public areas. Apartment tenants may be granted pet permission with an additional pet deposit, based on availability. 

You’re in luck! Full time residence is available through our Apartment Rental Office. Six month minimum stay required. Prices range from $2,700/ month to $5,500/ month. For availability and pricing please contact: porapartments@hotelportofino.com.

Our 181-slip ADA accessible harbor marina features state-of-the-art docks. Slip lease includes two parking passes per slip, onsite laundry, updated restroom facilities, access to our hotel pool, 24 hour fitness center, business center, and a discount in our restaurant. Please contact Elina de Laroche at 310-798-5869 for information and availability. 

Please contact our accounting department at 310-798-5878. 

The Portofino Hotel & Marina has initiated an effort to improve our environmental performance in all aspects of operations. We’re committed to preserving our location’s beauty and conserving our natural setting. Here are some of the things we’re doing to make sure it stays that way: 

Our guestrooms predominantly use fluorescent bulbs and have motion sensors that turn off lights to save energy. 

Hotel room televisions use energy efficient LCD and LED backlighting.

Sensors in the room will turn on and off the air conditioning unit if a door or window is opened (on when you enter, off when you leave). Our sophisticated air conditioning system also senses when there is more than one person in the room to provide additional cooling. 

Our ultra-low flush toilets use less than half the water as a regular toilet. 

Our room keys are made with special biodegradable stock instead of regular PVC. Recycled paper is used for all printed materials when possible. 

BALEENkitchen uses local products and fresh, seasonal produce whenever possible.

We use green practices when caring for the restaurant and hotel grounds by fostering a friendly habitat for native flora and fauna. 

Safer cleaning products is very important. We have shifted to more cleaning products that are made with bio-based oils and other natural cleaners. 

Our custom-formulated bath amenities are not individually packaged. By using larger bottles, we are able to cut down on the amount of plastic we use. 

Additionally, The Portofino’s complimentary beach cruiser bikes make it easier to leave the car at home. Explore Redondo Beach and reduce vehicle emissions. Thank you for helping us reduce, reuse, and recycle. Enjoy your stay!